Terms & Conditions
By placing an order, YOU (our customer) agree that:
A.) All CottonPaperie products are considered custom orders and all sales are final – no refunds. All of our products are custom and from time to time we have unexpected complications with materials, printing, etc. We have a substantial investment in each print order and therefore do not offer refunds. We will replace the product to meet CottonPaperie's high standards in these situations.
B.) CottonPaperie offers design and file setup services at significantly discounted rates with our print packages. Any design related services not resulting in CottonPaperie printing the design will be billed at $80/hr.
C.) CottonPaperie can not be held responsible for any issues that were not caught by the customer doing the proofing process. We generate proofs for your and our benefit to verify all order details. Failure to follow these guides & terms of service will result in any reprint costs being your responsibility and may cause a delay in your order beyond our estimated shipping times.
D.) CottonPaperie offers products with rounded corners. Unless a specific radius is specified by the client, our standard corner round of .4675 or .25 will be used. Rounded corners with a different radius will incur a minimum $180 die fee.
E.) Our standard lead time is 2-3 weeks, but larger and more complicated orders can take up to 30 days. The timeline begins once you’ve approved your final digital proofs. Orders not upgraded to our rush service are not guaranteed for any delivery timelines unless explicitly written via email by a CottonPaperie employee.
F.) Rush orders have guaranteed ship dates and delivery times based on the shipping method chose. CottonPaperie may at it's discretion upgrade shipping or production times to meet the same guaranteed delivery date.
G.) CottonPaperie reserves the right to discontinue any specific product, material or option at any time. Any discontinued products or customer returned products may be used at Cotton Paperie's sole discretion as samples, examples of work, etc.
H.) CottonPaperie prints using Pantone colors from the solid uncoated color guide. Any color representation as shown on your computer screen, print outs, or any other medium other than the Pantone color guide are not acceptable means of calibrating and choosing colors. We print and match colors according to the standard set by the Pantone Color Guides. Colors printed via ink printing processes such as letterpress are PMS matched but digital printing is printed using toner and we use a best match option with Fiery software. Digital printing is not PMS color match guaranteed.
I.) The products made by CottonPaperie are completely custom and labor intensive. Although we try to avoid all errors and problems, mistakes do happen from time to time. When placing your order, be sure to allow adequate time for mistakes to be corrected by CottonPaperie. We will do everything possible to deliver a 100% error free product and reprinting products with errors is your sole remedy. Refunds will not be offered for errors or mistakes.
J.) Cotton Paperie products are hand made and a few less than perfect prints are shipped from time to time. To account for this, we include extra cards to account for the cards with errors. Please look through all the product received to ensure you received the correct quantity.
K.) Letterpress is a relief printing method and some bruising will appear on the paper. Thinner papers and larger image areas emphasize this bruising. If you would like no bruising, please notify us and we'll let you know if printing you design is an option. If we're not notified that no bruising is desired, we will use our own judgement to print the cards with best results.
TERMS OF SERVICE
SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS
The information contained in this site including all images, illustrations, designs, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the “Contents”) by CottonPaperie, LLC or are the property of their respective owners.
Permission is granted to download, modify, and print the page templates & guides that are available from this site. You may use the page templates & guides for your personal, organizational, or business use. However, you may not distribute, republish, display, post electronically or mechanically, transmit, record, in any manner mirror, or reproduce electronic versions of the page templates & guides without the prior written permission of CottonPaperie, LLC.
Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of CottonPaperie, LLC, is strictly prohibited.
DISCLAIMER OF WARRANTY
CottonPaperie, LLC IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH CottonPaperie, LLC BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, CottonPaperie, LLC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.
DISCLAIMER OF LIABILITY
IN NO EVENT SHALL CottonPaperie, LLC BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE OR FILES DOWNLOADED FROM IT.
In an effort to provide our customers with the most current information, CottonPaperie, LLC will, from time to time, make changes in the Contents and in the products or services described on this Site.
The privacy of CottonPaperie customers is of the utmost importance to us. To that end, we have adopted the following policy to ensure the privacy of our customers, and to ensure that our customers’ personal information is never misused. To make your experience and relationship with CottonPaperie as helpful as possible, and to simplify your interaction with CottonPaperie’s internet website, CottonPaperie may collect, retain and periodically use the following information:
- Your identifying information, including name, address, telephone numbers and e-mail address.
- Any other information that you provide for purposes of registering to use our website.
- The history of transactions with CottonPaperie, LLC.
- CottonPaperie maintains this information so that it can:
- Personalize the website for individual customers.
- Send invoices to customers.
- Collect payments from customers.
- Deliver to customers products which they purchase from the website.
- Supply customers with services ordered from the website.
- Allow customers to access various website services.
- Send marketing and sales promotions.
- Administer our website.
CottonPaperie will, at all times, maintain information about you in a secure environment, and will take the necessary precautions to prevent loss or misuse of your personal information. CottonPaperie may disclose your personal information if required to do so by law in connection with any legal proceedings.